Legal
Distance Sales Agreement
Governs the terms of sale for transfer services purchased through the Platform under Turkish Consumer Law No. 6502 and the Regulation on Distance Contracts.
1. Parties
This Distance Sales Agreement ("Agreement") is concluded electronically through transfelo.com (the "Platform") in accordance with Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. SELLER (Payment / Collection Party): • Legal name: RATE EXTRA TOURISM L.L.C • Commercial License No: 1253634 | Register No: 2115485 | DCCI No: 495018 • Legal type: Limited Liability Company (Single Owner / LLC-SO) • Activity: Inbound & Outbound Tour Operator • Address: Saeed bin Dalmook Al Ketbi Building, Office A75-105, Port Saeed, Deira, Dubai, United Arab Emirates • Role: Merchant of record that collects the service fee. SERVICE PROVIDER (Fulfilling Agency in Türkiye): • Legal name: Sindibad Turizm Ticaret A.Ş. (operating under the "Safaryar Travel" brand) • Tax office / Tax No: Şişli T.O. / 7770106307 • TÜRSAB License No: 10028 | Activity code: 791101 (Travel Agency) • Address: Cumhuriyet Mah. Halaskargazi Cad. Selamet Apt. No: 93 İç Kapı No: 9, Şişli / İstanbul, Türkiye • Role: Licensed travel agency that actually performs the transfer service in Türkiye. CONSUMER / BUYER: • The natural or legal person who creates a booking and purchases the service through the Platform. The full name, email, phone and other contact details declared at booking are taken as basis. Contact channels: hello@transfelo.com (general / changes / extra requests) — no-reply@transfelo.com (system) — WhatsApp +90 501 147 67 71 (changes and support).
2. Subject of the Agreement
The subject of this Agreement is the sale and performance of the airport/city transfer service ordered electronically by the Buyer through the Platform, the qualities and sale price of which are stated below, and the determination of the rights and obligations of the parties under Law No. 6502 and the Regulation on Distance Contracts. The Buyer acknowledges having read and understood the preliminary information regarding the essential qualities of the service, the sale price, the method of payment and performance, and having provided the required electronic confirmation.
3. Service Details and Price
The service consists of providing a door-to-door (from the pick-up point to the drop-off point) private vehicle transfer along the selected route, on the specified date and time. • All prices are displayed inclusive of VAT and all applicable taxes. • The price is fixed at the moment of booking and cannot be changed until the service is completed. No additional charge is demanded for traffic, route, waiting time or fuel changes. • The essential qualities of the service (route, vehicle class, passenger count, date and time) and the total price are clearly shown in the booking confirmation and on the Platform.
4. Payment
The service fee is collected at the moment of booking through the electronic payment infrastructure (Stripe / credit-debit card, 3D Secure). Payment is collected by the merchant of record, RATE EXTRA TOURISM L.L.C. Card details are processed by a PCI-DSS-compliant payment provider; neither the seller nor the service provider sees or stores your full card number. The booking is not finalised until payment is confirmed. Once payment is completed, a confirmation is sent to the Buyer by email.
5. Performance / Delivery
By its nature, the service is not the delivery of a physical good but a carriage/transfer service performed on a specific date and time. Performance occurs when the driver is present at the pick-up point stated in the booking, on the stated date and time, and the passenger(s) are conveyed to the drop-off point. For airport pickups, if a valid flight number has been entered the flight is tracked and, in case of delay, the transfer time is updated without any additional charge. The latest time for performance is the operation date and time specified in the booking.
6. Right of Withdrawal / Cancellation
Pursuant to Article 15 of the Regulation on Distance Contracts, the statutory 14-day right of withdrawal does NOT apply to contracts for accommodation, carriage of goods, car rental, supply of food and beverages, and leisure services that must be performed on a specific date or period. Transfer/carriage services tied to a specific date and time fall within this exception. Instead, the following CONTRACTUAL CANCELLATION RIGHT is granted in favour of the Buyer: • For cancellations made at least 6 (six) hours before the scheduled pick-up/operation time, the booking is cancelled FREE OF CHARGE and the FULL amount paid is refunded. • Once the 6 (six) hour window has passed, the booking cannot be cancelled and no refund is given. • If the passenger is not present at the pick-up point, cannot be reached, or does not show up ("no-show"), no refund is given. For cancellation and change requests: hello@transfelo.com or WhatsApp +90 501 147 67 71. For extra requests: hello@transfelo.com.
7. Refund Procedure
Where a right to a refund arises (cancellations within the 6-hour free-cancellation window), the refund is processed by the merchant of record collecting payment, RATE EXTRA TOURISM L.L.C. • The refund is made to the original payment method (credit/debit card) used. • The refunded amount is the full amount paid, without deduction. • Following approval of the request, the refund is typically reflected on your card within 5–10 business days. The time for the funds to reach your account may vary depending on your bank's processing times.
8. Buyer / Passenger Obligations
The Buyer is obliged to provide the following information accurately, currently and completely at the time of booking: • Full name • Contact phone and email • Flight number (for airport transfers) • Correct passenger count and luggage quantity • As required by Turkish legislation, the full names of ALL passengers participating in the transfer must be provided in full. The Seller and the Service Provider cannot be held liable for failure to perform the service or for damages arising from incorrect, incomplete or misleading information. If the passenger count or luggage exceeds the capacity of the selected vehicle, the service provider is not obliged to supply an additional vehicle.
9. Force Majeure
In events of force majeure beyond the parties' control and not reasonably foreseeable — such as natural disaster, state of emergency, epidemic, decisions of official authorities, strike, terrorism, war, road closure, extreme weather, airport closure or flight cancellations — the affected party cannot be held liable to the extent it is unable to perform its obligations. In such cases, the parties shall notify each other of the situation as soon as possible and endeavour in good faith to agree on an alternative solution or a refund.
10. Dispute Resolution
This Agreement is governed by the laws of the Republic of Türkiye. For disputes arising from the Agreement, the Consumer Arbitration Committees are competent within the monetary thresholds determined annually by the Ministry of Trade, and the Consumer Courts (or Civil Courts of First Instance where no Consumer Court exists) together with the Istanbul Courts and Enforcement Offices are competent for disputes above those thresholds. The consumer may also apply to the Consumer Arbitration Committee in their place of residence.
11. Entry into Force
This Agreement is deemed established and to have entered into force at the moment the Buyer confirms it electronically through the Platform and the payment is completed. The Buyer declares having read and accepted all terms of the Agreement and the Preliminary Information Form. Last updated: June 2026.