Legal
Preliminary Information Form
The legally required pre-contract disclosure provided to you before booking and payment.
1. Purpose
This Preliminary Information Form contains the information that must be provided to the Buyer BEFORE completing the booking and payment, in accordance with Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. Having read and understood this form, the Buyer then confirms the Distance Sales Agreement.
2. Seller Details (Collection Party)
Payment is collected by this entity: • Legal name: RATE EXTRA TOURISM L.L.C • Commercial License No: 1253634 | Register No: 2115485 | DCCI No: 495018 • Legal type: Limited Liability Company (Single Owner / LLC-SO) • Activity: Inbound & Outbound Tour Operator • Address: Saeed bin Dalmook Al Ketbi Building, Office A75-105, Port Saeed, Deira, Dubai, United Arab Emirates
3. Service Provider Details (Fulfilling Party)
The agency that actually performs the transfer service in Türkiye: • Legal name: Sindibad Turizm Ticaret A.Ş. (under the "Safaryar Travel" brand) • Tax office / Tax No: Şişli T.O. / 7770106307 • TÜRSAB License No: 10028 | Activity code: 791101 (Travel Agency) • Address: Cumhuriyet Mah. Halaskargazi Cad. Selamet Apt. No: 93 İç Kapı No: 9, Şişli / İstanbul, Türkiye Contact: hello@transfelo.com — WhatsApp +90 501 147 67 71 — transfelo.com
4. Essential Qualities of the Service
The service offered for sale is a private airport or city/intercity transfer: • Door-to-door (from pick-up point to drop-off point) private vehicle transfer • The route, vehicle class, passenger count, date and time selected at booking • Fixed price: set at the moment of booking and unchanged until performance • For airport pickups, flight tracking and additional free waiting in case of delay, where a valid flight number is entered All details of the service are clearly displayed on the booking screen and in the confirmation document.
5. Total Price
The total price of the service, inclusive of all taxes (including VAT) and charges, is clearly displayed during the booking process before payment. No additional fee, commission or hidden cost beyond the displayed price is charged to the Buyer. The price is fixed at the moment of booking.
6. Payment and Performance Method
Payment: The service fee is collected at the moment of booking via the electronic payment infrastructure (Stripe / credit-debit card, 3D Secure) by the merchant of record, RATE EXTRA TOURISM L.L.C. Card details are processed by a PCI-DSS-compliant provider. Performance: The service is performed on the date and time stated in the booking, by the driver being present at the pick-up point and conveying the passengers to the drop-off point. The latest time for performance is the stated operation date and time.
7. Withdrawal / Cancellation Right
Pursuant to Article 15 of the Regulation on Distance Contracts, the statutory 14-day right of withdrawal does NOT apply to carriage/transfer services that must be performed on a specific date. Instead, the following contractual cancellation right is granted in favour of the Buyer: • Cancellations made at least 6 (six) hours before the scheduled pick-up/operation time are FREE and the FULL amount paid is refunded. • Once the 6-hour window has passed, cancellation is not possible and no refund is given. • In case of no-show (passenger not reachable / not joining the service), no refund is given. The refund is made to the original payment method by RATE EXTRA TOURISM L.L.C, typically within 5–10 business days.
8. Complaint and Contact Channels
For any questions, changes, extra requests, complaints and applications: • Email: hello@transfelo.com • WhatsApp: +90 501 147 67 71 • Web: transfelo.com Your change and extra requests are evaluated and responded to as soon as possible.
9. Right to Apply to the Consumer Arbitration Committee
For disputes arising from the contract, within the monetary thresholds determined annually by the Ministry of Trade, the Buyer may apply to the Consumer Arbitration Committee in their place of residence or where the service was purchased; for disputes above those thresholds, to the Consumer Courts. This form is governed by the laws of the Republic of Türkiye. Last updated: June 2026.