Policies & Legal Documents
The complete set of rules that apply to every booking. Please read them before you travel; questions are welcome at hello@transfelo.com.
Terms & Conditions
The parties, booking process, fixed pricing, responsibilities and governing law.
ReadCancellation & Refund Policy
Free cancellation with a full refund up to 24 hours before pickup.
ReadPrivacy Policy & KVKK Notice
What personal data we process, why, with whom we share it, and your rights.
ReadCookie Policy
The cookies we set, the third-party services involved and how to manage them.
ReadGDPR / KVKK Data Rights
Your data-subject rights under EU and Turkish law and how to exercise them.
ReadResponsibility Statement
Service scope, our fulfilment partner, waiting times, luggage rules and liability limits.
ReadDistance Sales Agreement
The legal framework of the sale and the rights and obligations of the parties.
ReadPreliminary Information Form
The pre-payment legal disclosure: seller, service, price and withdrawal terms.
ReadPayments are collected by RATE EXTRA TOURISM L.L.C (Commercial Licence No: 1253634, Dubai, UAE). The transfer service is provided in Türkiye by our partner Sindibad Turizm Ticaret A.Ş. (Safaryar Travel brand, TÜRSAB Licence No: 10028).